Frequently Asked Questions
Everything you need to know about our wildcrafted, organic skin care.
Are your products truly organic and non-toxic?
Yes, we use wildcrafted, organic, and non-GMO ingredients. Every product is Made Safe certified, ensuring it is free from toxic chemicals known to harm human health or the environment.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs, within 30 days of the delivery date.
Do you test your products on animals?
Never. We are proudly Leaping Bunny certified, meaning we do not conduct or commission animal testing for any of our ingredients or finished products.
Can I use your products if I have sensitive skin?
Our products are formulated with pure, botanical ingredients designed to nourish the skin. However, we recommend starting with our Sample Kits to test how your specific skin type reacts to our potent formulas.
How should I store my skin care products?
To maintain the integrity of our natural ingredients, store your products in a cool, dry place away from direct sunlight. Ensure lids are tightly sealed after every use.